What services does Torrariz offer?

We provide bilingual customer support (phone, chat, email), web design & eCommerce solutions, and secure NAS-based cloud storage for small and mid-sized businesses. Our goal is to give companies professional-grade services without enterprise-level costs.

How does your customer support work?

We assign a dedicated agent (or team) to your business, trained specifically on your products, tone, and policies. Your customers interact with them as if they were part of your in-house team. We use professional ticketing and phone systems to ensure no message is lost.

What if my main support agent is sick or on vacation?

We maintain backup agents who are trained on your business. They can step in temporarily so your support lines never go unanswered. This ensures business continuity at no extra stress for you.

Do you provide reports on agent performance?

Yes. We track key performance indicators (KPIs) like response time, resolution time, and customer satisfaction (CSAT). You’ll receive monthly or bi-weekly reports with clear insights and suggestions for improvement.

How do your web design services work?

We start with a survey and consultation to understand your brand, goals, and audience. Then we design a modern, responsive website that can include:

• Online stores (WooCommerce or Shopify)
• Booking systems
• Secure payment gateways
• SEO-ready structure

We also offer maintenance plans so your site is always updated and secure.

What if my business grows and I get high traffic on my website?

We plan ahead. For small projects, shared hosting is fine. As your traffic grows, we move you to scalable hosting with load balancing and caching. This ensures your site is always fast and reliable, even during spikes.

How secure is your NAS cloud storage?

Our NAS services include RAID protection (to avoid data loss from drive failures), snapshots (to recover from accidental deletions or ransomware), and optional cloud replication (for disaster recovery). All data is encrypted at rest and in transit, so only you control access.

Do I need special software to access my NAS storage?

Access is simple:

• PCs/Macs: through a secure VPN client (like OpenVPN).
• Mobiles/Tablets: via mobile apps (Nextcloud or VPN).
• Web browser: you can log in to a web portal to upload/download files securely.

How do you price your services?

We believe in transparent pricing. Customer support is billed monthly per agent, web design has tiered packages depending on features, and NAS storage is billed per storage plan. If you need something custom, we can tailor a plan for you.

Do I need to sign a long-term contract?

No. We offer flexible monthly plans. You can scale up or down as your needs change.

How do I get started?

Just contact us through the form on our site. We’ll schedule a quick consultation to understand your needs and recommend the best plan.